Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition you received it, with tags and original packaging, and you'll need your order number as proof of purchase.

To start a return, contact us at support@homewelly.com with your order number and the reason for your return. In most cases, we will resolve your request without requiring you to ship the item back to us  we'll confirm the resolution by email once your request is reviewed.

Damages and issues
Please inspect your order upon delivery and contact us immediately at support@homewelly.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right with a replacement or resolution.

Exceptions / non-returnable items
For hygiene reasons, pillows, sleep masks, and earbuds/headphones can only be returned if unopened and unused, or if the item arrived defective, damaged, or incorrect. We do not accept returns on gift cards.

Refunds
Approved returns are issued as HomeWelly store credit for the full amount, which you can use toward any future purchase in our store  store credit does not expire and is added to your account as soon as your return is approved.
Cash refunds to your original payment method are only issued in exceptional cases (such as a serious or repeated product defect) after a case-by-case review. If you believe your situation qualifies, let us know when you contact us and we'll take a closer look.